Position Overview:

We are looking for a dynamic and customer-focused Store Manager to join GlowHouse Co., playing a key role in creating a high-performance store environment, elevating the retail experience, ensuring exceptional customer service, and driving sales growth through operational excellence.

Responsibilities:

Customer Experience:

Support the team in complex customer interactions, ensuring satisfaction and retention.
Provide training and coaching to help the team achieve sales and operational KPIs.
Take charge of store leadership, ensuring seamless coverage at all times.
Motivate and engage employees through effective leadership, fostering a loyal customer base.
Use customer satisfaction tools (surveys, feedback metrics) to refine the shopping experience.
Sales Performance:
Inspire the team to meet sales targets and key performance indicators.
Implement effective sales techniques and ensure staff follows best practices.
Balance revenue growth across exclusive, in-house, and partner brands.
Drive promotional service goals to increase market share.
Operations & Merchandising:
Maintain compliance with store policies regarding product display, pricing, and partnerships.
Ensure a clean, well-stocked, and visually appealing store presentation.
Encourage the team to follow store operations procedures, ensuring efficiency.
Monitor inventory levels closely and communicate stock needs to prevent shortages.
Coordinate store display plans, new product launches, and brand realignments.
Business Development & Market Analysis:
Collaborate with the Regional Manager to assess market trends, competitors, and customer preferences.
Analyze KPIs and suggest action plans to optimize business performance.
Develop short- and long-term strategies for enhancing brand presence.
Provide insights to corporate teams on customer trends, product preferences, and marketing needs.
Plan and execute promotional events and in-store activations.
Team Development & Leadership:
Train, motivate, and empower the team through daily coaching and feedback.
Communicate company strategies and inspire alignment through regular meetings.
Recognize and reward high performance, fostering a culture of excellence.
Identify and develop talent for succession planning in coordination with the Regional Manager.
Ensure the team actively participates in training programs and follows digital learning initiatives.

Qualifications & Competencies:

Minimum 3–5 years of store management experience in retail, preferably in beauty.
Bachelor’s degree preferred
Strong analytical skills
Advanced Arabic and intermediate English proficiency.

Industry:
Cosmetics & Beauty

Employment Type:
Full-time

Education:

Bachelor’s degree

Experience:

+3

Languages:

Arabic

English

Located:

Jeddah

Career Opportunities

Store Manager